Terms and Conditions

These terms relate to items supplied to you through our website and should be read in conjunction with the Terms of Use which shall also apply

1. Terms of Payment

1.1 Your order is an offer to buy from us. There will be no contract of any kind between you and us unless and until we actually dispatch the goods to you. At the moment that the goods are dispatched, a contract will be made between you and us, and you will be charged for the goods.

1.2 The prices payable for the items that you order are clearly set out on our website. If we discover any errors in the price of goods before we accept your order, we will notify you as soon as possible and give you the option to resubmit your order at the correct price or cancel the order.

1.3 All prices are expressed exclusive of any VAT payable unless otherwise stated.

1.4 Payment can only be by made by PayPal or credit/debit card (payments by Solo, Electron and Charge Card are unacceptable methods of payment) and the credit/ debit card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of placing your order.

2. Availability

If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you except to ensure that you are not charged for that item.

3. Delivery

3.1 Delivery will be made to the address specified by you on the completed order form or to the fitting centre selected by you.

3.2 Delivery times will be agreed with you at the time of placing your order. Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.

3.3 Claims for orders damaged in transit shall be notified to us within three working days of delivery.

4. Returns of items

4.1 We hope you will be happy with your purchase. However, should you feel it necessary to return the order; you may cancel the contract for its purchase by contacting us within seven working days of delivery of the item to you. Once you have completed the returns form (Link to returns form), you will be issued with a returns note and a returns number. You should then return the relevant item to us in secure packaging to Horizon Global, 6th Avenue, Zone 2, Deeside Industrial Estate, Deeside Flintshire CH5 2LB. Any returns sent without a prior returns number won't be processed.

4.2 Return of an order is required to be in accordance with the return procedure as detailed on our website.

4.3 You will be responsible for the cost of returning any item to us unless the item is defective or we have delivered the item to you in error. The item should be returned to us in its original condition. If we do not receive the item back from you we may arrange for collection of the item from you at your cost.

4.4 If any item is returned not in its original condition, including unopened packaging, we reserve the right to impose a handling charge which will be deducted from the refund payment.

4.5 When we receive notice of cancellation of your contract for any item, we will refund the price paid by you for that item or at your request if the item is defective we will repair the item or supply you with a replacement item. We will not refund a (possible) delivery charge for sending the item to you unless you are returning the entire order.

4.6 When ordering a towbar fitting service via the IXPLOR website, Horizon Global will reserve the right to impose a handling charge should the towbar not be suitable due to conversions made to the vehicle. This includes but is not limited to chassis extensions, bumper conversions, van conversions to motorhomes or other special use vehicles. A 20% handling charge will be deducted from the refund payment.

4.7 When ordering a towbar fitting service via the IXPLOR website, Horizon Global will reserve the right to impose a handling charge should the fitting appointment be missed or cancelled by you. A £50.00 handling charge will be deducted from the refund payment.

5. Cancellation and changes prior to delivery

You can cancel or change any of your current orders prior to dispatch by contacting us as soon as possible.

6. Force Majeure

6.1 Notwithstanding anything herein contained we are not to be held liable for any delay or failure to carry out the order through circumstances beyond our control.

6.2 Especially, but not exclusively, in the case of towbar fitting services that have been booked through the IXPLOR website circumstances beyond our control include but are not limited to software errors provided by third parties, delayed or faulty deliveries by third party suppliers or courier companies, or uninspected deliveries by the fitting centre leading to a delayed or postponed fitting. Horizon Global will not be able to accept liability or responsibility for personal time and money lost due to reasons beyond our control and requests for compensation of this nature cannot be approved.

6.3 In the case of any concerns with the towbar fitting carried out on a vehicle booked through the IXPLOR website the customer needs to, in the first instance, contact the installer who will endeavour to resolve any issues with the support of the Horizon Global Technical Support Team. Horizon Global are unable to accept any liability or responsibility for claims submitted without prior authorisation by Horizon Global.

7. Mobile Fitting

7.1 If choosing a Mobile Fitter you must ensure the fitting location specified has safe, well-lit off-road parking for your vehicle to ensure the fitter can complete the job in a safe environment. A parking area within close proximity must be available for the fitters vehicle so he can have safe and easy access to the items required for the fitting. Please be aware that the fitter won't hold any type of permit to park in restricted parking areas and any parking fees that the fitter may incur will need to be covered by you, the customer.

7.2 In the case of extreme weather conditions, Horizon Global will reserve the right to postpone the fitting if the fitter does not have a suitable and safe environment in order to conduct the fitting.

8. Applicable law

These Conditions are made pursuant to and shall be governed by and construed in all respects in accordance with the laws of English Courts shall have jurisdiction.